Cancellation & Payment Policy

At Reindeer Runway OKC, we’re a family-owned business and we take pride in lighting up your holidays with care and reliability. To ensure fairness for both our customers and our team, please review our policies below:

Deposits

• A 50% deposit is required at the time of booking to secure your installation date.

• Your appointment is not guaranteed until the deposit has been received.

Final Payment

• The remaining 50% balance is due within 3 days after installation.

• If payment has not been received within 7 days, Reindeer Runway OKC reserves the right to return and remove the display while retaining all materials provided.

Cancellations

• Cancellations made 7 or more days before the scheduled installation will receive a full refund of the deposit.

• Cancellations made within 7 days of the scheduled installation are non-refundable.

• Rescheduling requests will be handled based on availability.

Reschedule Policy

We understand that schedules can change. To keep everything fair and organized during the busy holiday season, our reschedule policy is as follows:

7+ Days Notice:
Clients may reschedule at no cost, and their deposit will automatically carry over to the new date.

3–6 Days Notice:
Clients may reschedule one time only without losing their deposit. If a second reschedule is requested within this window, a new deposit will be required to secure the new date.

Less Than 72 Hours Notice:
The original deposit will be forfeited, and a new deposit is required to secure a new appointment date.

Weather & Safety

• In the event of severe weather or unsafe conditions, we may need to reschedule your installation. Deposits will automatically roll over to your new confirmed date.

Our Promise

We want your holiday season to shine bright and be stress-free. These policies help us manage scheduling, materials, and staffing so we can continue delivering the highest-quality Christmas light installations in Oklahoma City.